Terms of Service

Scribbles (the “Service”) is owned and operated by YouCraft Solutions Inc., a corporation registered in British Columbia, Canada, doing business as Scribbles (“Scribbles,” “we,” “us,” or “our”). The Service includes the website at usescribbles.com, the Scribbles web and mobile applications, the AI agent that acts on what you send it, the phone numbers and messaging channels you can reach it on, and any related features we offer. Certain features may be subject to additional guidelines posted in the Service, which are incorporated into these Terms by reference.

These Terms of Service (“Terms”) govern your use of the Service. By accessing or using the Service, or by clicking “I agree” (or a similar button) when that option is presented to you, you agree to these Terms on behalf of yourself or the entity you represent, and you confirm that you have the authority to do so. If you do not agree to these Terms, do not use the Service.

Your use of the Service is also governed by our Privacy Policy, which is incorporated into these Terms by reference.

1. Accounts

Eligibility. You must be at least 18 years old and have reached the age of majority where you live to use the Service. The Service is not intended for anyone younger than that.

Creating an account. Most features require an account. When you register, you agree to provide accurate and complete information and to keep it current. You can delete your account at any time from Settings in the Service (on the web, Settings then Profile; in the mobile app, the Profile tab). We may suspend or terminate your account as described in Section 13.

Account security. You are responsible for keeping your login credentials confidential and for all activity that occurs under your account, including messages sent to the Service from a phone number you have verified. If you believe your account or your phone number has been used without your authorization, notify us immediately. We are not liable for losses resulting from your failure to keep your credentials or devices secure.

Workspaces. Content in the Service lives in workspaces. If you invite other people into a workspace, they can see and edit the content in it according to the role you give them. You are responsible for who you invite and for what you share with them.

2. Access to the Service

License. Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Service for your own personal or internal business purposes.

Restrictions. You may not: (i) license, sell, rent, lease, transfer, assign, distribute, or commercially exploit the Service or any part of it; (ii) modify, create derivative works from, disassemble, reverse-compile, or reverse-engineer any part of the Service, except where applicable law prohibits this restriction; (iii) access the Service in order to build a similar or competing product or service; (iv) use bots, scrapers, or other automated means to access the Service except through the interfaces we provide for that purpose; (v) circumvent usage limits, credit metering, or access controls; or (vi) copy, reproduce, distribute, republish, display, or transmit any part of the Service except as expressly permitted by these Terms. All copyright and proprietary notices must be kept intact on any copies you are permitted to make.

Changes to the Service. We may modify, suspend, or discontinue the Service (or any part of it) at any time, with or without notice. Scribbles is a young product built by a small team and we ship quickly, so features will change. We will give reasonable notice before discontinuing a paid feature you rely on. We are not liable to you or any third party for any modification, suspension, or discontinuation.

Beta features. We may offer beta, preview, or experimental features. They are provided as-is, may change or be withdrawn at any time, and may behave differently than the rest of the Service.

Support. We provide support by email at support@usescribbles.com and describe what to expect on our Support page. We do not guarantee any particular response time or resolution.

3. Your content

You own it. You retain all ownership rights in the content you send to, create in, upload to, or connect to the Service, including messages, notes, photos, files, links, documents, and the records the Service builds from them (“Your Content”). Records the AI agent produces from Your Content are treated as Your Content too.

License to us. So that we can run the Service for you, you grant Scribbles a worldwide, non-exclusive, royalty-free license to host, store, reproduce, modify, analyze, transmit, and display Your Content, and to share it with the service providers described in our Privacy Policy, solely to provide, secure, and improve the Service and as otherwise permitted by the Privacy Policy. This license ends when you delete the content or your account, except for copies that persist in backups for a limited time and for content you have shared with others or published (see Section 5).

No training on Your Content. We do not use Your Content to train AI models, and we do not permit our AI providers to do so.

Your responsibilities. You are responsible for Your Content and for having the rights you need to send it to the Service. Do not upload content that infringes the rights of others, that violates the law, or that you are bound to keep confidential. If Your Content includes personal information about other people (for example, a contact's details or a photo of a friend), you are responsible for having a lawful basis to share it with us.

4. The AI agent

What it does. The Service uses artificial intelligence to read what you send it, structure it into records, research, draft, remind you, and take actions in connected services when you ask it to. AI output can be wrong, incomplete, or out of date. You are responsible for reviewing anything the AI agent produces before you rely on it, and for the consequences of actions you approve.

Actions on your behalf. Some actions the AI agent proposes, such as sending an email or writing to a connected service, require your explicit approval before they run. When you approve an action, you authorize us to carry it out on your behalf as previewed. We are not responsible for actions you approve or for how third-party services handle them.

No professional advice. Nothing the Service produces is legal, medical, financial, tax, or other professional advice. Speak to a qualified professional before acting on anything that matters.

5. Messaging, connected services, and sharing

Text messaging (SMS and WhatsApp). If you verify a phone number or message the Service from one, you consent to receive text messages from Scribbles at that number. These messages are transactional and tied to your own activity: one-time verification codes, replies from the AI agent when you message it, and reminders you scheduled. Message frequency depends on your usage. Message and data rates may apply. You can stop at any time by removing your number in Settings or by replying STOP. Text messaging is provided through third-party carriers and platforms and we are not responsible for delays or failures in delivery.

Connected services. You may connect third-party accounts to the Service (for example, Google, Instagram, or X). When you do, you authorize us to access and use the data those services make available, within the permissions you granted, to provide the Service. You can disconnect a service at any time in Settings. Your use of those services remains subject to their own terms. Scribbles' use of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements.

Sharing and publishing. If you share content with other workspace members, publish a page, or connect an external AI agent or tool to your workspace, you are choosing to make that content available to those people and services. Published content is public at the address you share and may be copied, cached, or indexed by others. We are not responsible for what others do with content you chose to share.

6. Plans, credits, and billing

Plans. The Service offers a free tier and paid subscription plans. Plan features, prices, and included credits are described in the Service at the time you subscribe. Paid plans are billed in advance on a monthly or annual basis and renew automatically until cancelled.

Credits. Agent work is metered in credits. Paid plans include a monthly credit allowance that resets each billing period; unused credits do not roll over. The free tier includes a one-time credit allowance that does not refill. When you run out of credits, agent features pause until your next billing period or until you upgrade. Credits have no cash value, cannot be transferred, and are forfeited when your account is terminated.

Payment. Payments are processed by our payment processor (currently Stripe). By providing a payment method, you authorize us to charge it for all fees due, including renewals, plus applicable taxes. You are responsible for keeping your payment information current.

Cancellation and refunds. You can cancel at any time from Settings in the Service or by emailing us. Cancellation takes effect at the end of the current billing period, and you keep access until then. Except where required by law, fees are non-refundable and we do not provide refunds or credits for partial billing periods, unused credits, or downgrades. If you think we have billed you in error, email us within 30 days and we will make it right.

Price changes. We may change our prices and plan features. We will give you at least 30 days' notice of any price increase to a plan you are subscribed to before it takes effect at your next renewal. If you do not agree, cancel before the change takes effect.

7. Acceptable use

You agree not to use the Service to:

• violate any law, regulation, or the rights of others, including privacy, publicity, and intellectual property rights;
• upload, send, or generate content that is unlawful, defamatory, harassing, hateful, sexually exploitative, or that promotes violence or self-harm;
• send spam, unsolicited messages, or commercial electronic messages without the consent required by law;
• transmit malware, or interfere with or disrupt the Service or the servers and networks connected to it;
• attempt to gain unauthorized access to any account, workspace, or system, or to probe, scan, or test the vulnerability of the Service without our written permission;
• impersonate any person or entity, or misrepresent your affiliation with anyone;
• use the AI agent to make automated decisions about people that have legal or similarly significant effects on them; or
• share access to your account, or resell access to the Service, other than through workspace invitations we provide.

8. Ownership and feedback

Ownership. Other than Your Content, all rights in the Service, including its software, design, text, graphics, trademarks, and the models and methods behind it, belong to Scribbles or its licensors. These Terms do not transfer any of those rights to you, except for the limited license in Section 2. All rights not expressly granted are reserved.

Feedback. If you send us feedback or suggestions about the Service, you grant us a perpetual, irrevocable, worldwide, non-exclusive, fully paid, royalty-free license to use that feedback in any manner and for any purpose, without attribution. Please do not send feedback you consider proprietary or confidential.

9. Third-party services and other users

Third-party services. The Service links to, integrates with, and depends on third-party services, including AI model providers, messaging platforms, payment processors, and the services you choose to connect. We do not control and are not responsible for those services. Your use of them is subject to their own terms and privacy practices.

Other users. Your interactions with other users of the Service, including members of workspaces you join, are solely between you and them. We are not responsible for any loss or harm resulting from those interactions, and we may, but are not obliged to, get involved in disputes between users.

10. Indemnification

To the extent permitted by applicable law, you agree to defend, indemnify, and hold harmless Scribbles and its officers, directors, employees, and agents from any claims, and the reasonable costs and legal fees arising from them, that result from (i) Your Content, (ii) your use of the Service, including actions you approve the AI agent to take, (iii) your violation of these Terms, or (iv) your violation of any applicable law or the rights of any third party. We may assume control of the defense of any such claim at your expense, and you agree to cooperate with our defense and not to settle a claim without our prior written consent.

11. Disclaimers

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE FULLEST EXTENT PERMITTED BY LAW, SCRIBBLES AND ITS SUPPLIERS DISCLAIM ALL WARRANTIES AND CONDITIONS, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OR CONDITIONS OF MERCHANTABILITY, MERCHANTABLE QUALITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE, THAT DATA WILL NOT BE LOST, OR THAT AI-GENERATED OUTPUT OR ACTIONS WILL BE ACCURATE, COMPLETE, OR FIT FOR ANY PURPOSE. WHERE APPLICABLE LAW REQUIRES A WARRANTY, IT IS LIMITED TO 90 DAYS FROM YOUR FIRST USE OF THE SERVICE.

Some jurisdictions do not allow the exclusion of certain warranties or conditions, so some of the above may not apply to you. Nothing in these Terms limits rights you have under consumer protection laws that cannot be waived by agreement.

12. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW: (A) SCRIBBLES AND ITS SUPPLIERS WILL NOT BE LIABLE FOR ANY LOST PROFITS, LOST DATA, COSTS OF SUBSTITUTE PRODUCTS OR SERVICES, OR ANY INDIRECT, CONSEQUENTIAL, INCIDENTAL, SPECIAL, EXEMPLARY, OR PUNITIVE DAMAGES ARISING FROM OR RELATED TO THESE TERMS OR YOUR USE OF (OR INABILITY TO USE) THE SERVICE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES; AND (B) OUR TOTAL LIABILITY TO YOU FOR ALL CLAIMS ARISING UNDER OR RELATED TO THESE TERMS OR THE SERVICE IS CAPPED AT THE GREATER OF (i) ONE HUNDRED U.S. DOLLARS (US$100) AND (ii) THE AMOUNT YOU PAID US FOR THE SERVICE IN THE TWELVE MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM. THE EXISTENCE OF MULTIPLE CLAIMS DOES NOT INCREASE THIS CAP.

These limitations do not apply to liability that cannot be limited by law, including liability for fraud, gross negligence, or willful misconduct.

13. Term and termination

These Terms remain in effect while you use the Service. You can stop using the Service at any time and delete your account from Settings. We may suspend or terminate your access, including by suspending or deleting your account, if we reasonably believe you have violated these Terms, if required by law, to protect the Service or other users, or if we discontinue the Service. Where practical we will give you notice and a chance to export your content first. We are not liable to you for any suspension or termination. On termination, your right to use the Service ends and any unpaid fees become due. Sections 3 (as to content that persists), 8, 10, 11, 12, 13, and 15 survive termination.

14. Notices for specific jurisdictions

Canada. If you are a consumer in Canada, nothing in these Terms limits any rights you have under applicable provincial consumer protection legislation that cannot be waived by contract. The parties have requested that these Terms and all related documents be drawn up in English. Les parties ont demandé que ces conditions et tous les documents connexes soient rédigés en anglais.

California, United States. Under California Civil Code Section 1789.3, California users are entitled to the following notice: the provider of the Service is YouCraft Solutions Inc.. To file a complaint regarding the Service or to receive further information, contact us at contact@usescribbles.com. You may also contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs at 1625 N. Market Blvd., Suite N112, Sacramento, CA 95834, or by phone at (800) 952-5210.

United States state privacy rights. Residents of California, Colorado, Connecticut, Virginia, and other U.S. states with comprehensive privacy laws may have rights to access, correct, delete, and obtain a copy of their personal information, and to opt out of certain processing. We do not sell personal information or use it for targeted advertising. For details and how to exercise these rights, see the state privacy rights section of our Privacy Policy.

15. General

Governing law and disputes. These Terms, and any dispute arising out of or related to them or the Service, are governed by the laws of the Province of British Columbia and the federal laws of Canada applicable there, without regard to conflict-of-law principles. You and Scribbles agree to try to resolve any dispute informally first by emailing contact@usescribbles.com. If it is not resolved within 60 days, either party may bring a claim in the courts located in Vancouver, British Columbia, and you consent to the jurisdiction of those courts, except that (a) either party may seek injunctive or other equitable relief in any court of competent jurisdiction to protect its intellectual property rights, and (b) either party may bring an individual claim in small claims court where that court has jurisdiction. Nothing in this section prevents you from bringing a claim in the courts of your home jurisdiction where applicable consumer protection law gives you that right.

Changes to these Terms. We may update these Terms from time to time. If we make material changes, we will notify you by email at the address on your account or by a prominent notice in the Service before they take effect. Your continued use of the Service after the changes take effect means you accept the updated Terms. If you do not agree, stop using the Service and delete your account.

Electronic communications. By using the Service, you consent to receiving communications from us electronically, by email, text message where you have verified a number, or notices in the Service. These electronic communications satisfy any legal requirement that a communication be in writing.

Export control. You agree not to export, re-export, or transfer any part of the Service in violation of Canadian, U.S., or other applicable export control and sanctions laws, and you represent that you are not located in, or a national of, a country subject to comprehensive sanctions.

Accessibility. We aim to make the Service accessible to everyone, including people with disabilities, and we work toward the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA. If you have difficulty using the Service, or suggestions for improving its accessibility, email contact@usescribbles.com and we will make reasonable efforts to address it.

Entire agreement; severability; waiver; assignment. These Terms, together with the Privacy Policy and any guidelines referenced in them, are the entire agreement between you and Scribbles regarding the Service. If any provision is found invalid or unenforceable, it will be modified to the minimum extent necessary to be enforceable, and the rest of the Terms will remain in effect. Our failure to enforce a provision is not a waiver of it. The word “including” means “including without limitation.” You may not assign these Terms without our prior written consent; we may assign them to an affiliate or a successor in connection with a merger, acquisition, or sale of assets. These Terms bind any permitted assignees.

Trademarks. Scribbles and the Scribbles logo are trademarks of YouCraft Solutions Inc.. All other trademarks displayed in the Service belong to their owners. You may not use any of them without the owner's prior written consent.

Contact us

Questions about these Terms? Email contact@usescribbles.com.